LEGAL
Shipping policy
Effective: 01.07.2026 Applies to: phase1.store
Where we ship from
All orders are fulfilled from Poland. Shipping is managed through Apaczka, giving us access to multiple carriers for domestic and EU delivery.
Where we ship to
We currently ship to the following countries within the European Union and European Economic Area:
Poland, Austria, Czech Republic, Germany, Hungary, Latvia, Lithuania, Netherlands, Slovakia, Slovenia, Spain, Belgium, Bulgaria, Croatia, Denmark, Estonia, France, Italy, Luxembourg, Portugal, Romania, Finland, Greece, Ireland, Sweden and the United Kingdom.
If your country is not listed at checkout, please contact us at info@phase1.store to enquire about availability.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address of your order. The exact cost will be displayed before you confirm your purchase.
| Region | Method | Estimated rate |
|---|---|---|
| Poland — parcel locker | InPost / Parcel locker | €1.95 |
| Poland — home delivery | Tracked courier | €3.95 |
| EU — standard | Tracked international | €6,95 – €7.95 |
| EU – Remote | Tracked international | €12.95 |
| UK | Tracked international | €24.95 |
Rates shown above are indicative. The confirmed rate for your order will always be shown at checkout before payment.
Order processing time
Orders are typically processed and dispatched within 2 business days of payment being confirmed. Orders placed on weekends will be processed on the next working day.
Estimated delivery times
Delivery timelines are estimates and are not guaranteed. They begin from the date of dispatch, not the date of order.
| Destination | Estimated delivery |
|---|---|
| Poland | 1–2 business days |
| Germany, Czech Republic, Slovakia, Austria | 3–5 business days |
| Netherlands, Belgium, France, Luxembourg | 4–6 business days |
| Other EU countries | 5–8 business days |
During peak periods or in the event of carrier disruptions, delivery may take longer. We will communicate any known delays by email.
Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. Tracking information may take up to 24 hours to update after dispatch.
If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at info@phase1.store.
Customs and duties
Shipments within the European Union are not subject to customs duties or import taxes. All prices shown on phase1.store include VAT where applicable.
If you are ordering from outside the EU, please be aware that your shipment may be subject to customs clearance procedures and import duties, which are the responsibility of the recipient. We do not currently ship to countries outside the EU.
Lost or damaged orders
If your order arrives damaged, please photograph the packaging and the product before using or disposing of anything, and contact us at info@phase1.store within 7 days of delivery. We will work with the carrier and arrange a resolution.
If your tracking information shows that your order has been delivered but you have not received it, please first check with neighbours or your building’s reception, and then contact us. We will open an investigation with the carrier on your behalf. Resolution timelines for lost parcels depend on the carrier’s investigation process, typically 5–10 business days.
Incorrect delivery address
Please ensure your delivery address is correct at the time of ordering. If you notice an error, contact us at info@phase1.store as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been handed to the carrier. PHASE¹ is not responsible for orders delivered to an incorrectly provided address.
Contact
For any shipping-related questions, contact us at info@phase1.store.
PHASE¹ — The first phase of elite recovery.